Frequently Asked Questions Frequenty Asked Questions


Here you will find commonly asked questions of the ResCarta support team...

Latest JAVA supported version is  1.8.0_131-b11


The most asked question concerns the use of 32bit JAVA on a 64bit machine.  It you are using a 64bit operating system, download the 64bit JAVA from Oracle.  The current url for JAVA 8 is.    Take care not to update to unsupported versions

During the installation of the ResCarta Toolkit you will see that the installer selects 32bit or 64bit options based on your installed JAVA. If you run 32bit JAVA on a 64bit machine you will get poor performance and have access to only one gigabyte of memory.

Most ResCarta problems over the years involve early untested releases of JAVA by Oracle. See the history of releases at wikipedia.  If you see a release date within a day or two of another release date, chances are you will be experiecing some malfunction.  We advise updating JAVA only if you need to do so for some known reason.




Symbolic links

How do I create a website where I use portions of several different data stores?  I have three different RCDATA01 datastores on my windows machine and want to use just a portion of each datastore.

The answer is easy.  Use the windows mklink to create another datastore with only portions of the other datastores.

The implementaion is a little less easy but not that difficult.

Step one: Create a new RCDATA01 directory somewhere on your machine.

C:\> Mkdir NewData

C:\> cd NewData

C:\NewData> Mkdir RCDATA01

C:\NewData> cd RCDATA01

Step two: Create links to some existing directories in the new datastore

C:\NewData\RCDATA01> mklink /J fpc00000 C:\Users\ResCarta\Desktop\ResCarta-Sample\RCDATA01\fpc00000

C:\NewData\RCDATA01> mklink /J wionrfi0 D:\RCDATA01\wionrfi0

or to use just one institution's data

C:\NewData\RCDATA01> mkdir wecv0000

C:\NewData\RCDATA01> cd wecv0000

C:\NewData\RCDATA01\wecv0000> mklink /J 20121211 C:\ResCarta-Sample\RCDATA01\wecv0000\20121211

C:\NewData\RCDATA01\wecv0000> mklink /J 20130108 C:\ResCarta-Sample\RCDATA01\wecv0000\20130108

Step three: Start your Collection manager and open C:\NewData\RCDATA01\

Create your collections and add what ever items you may like.

Save the Collection metadata and close the Collecion manager

Step four: Start your indexer and create an index in C:\NewData\RCDATA01\

Step five: Add a new ResCarta-Web application to your web server and point its data source to C:\NewData\RCDATA01\


Yes, Virginia, you can do this with Linux and OSX as well using symbolic links.



Mac Bug found

February 19, 2013

Mac OSX users may have had a hard time with image viewing since the last JAVA update.  We have a fix ready for you in a snapshot release.

The bug would not allow images from pdfs and some jpg files from displaying properly in the Metadata Creation Tool.  We are sorry for any inconvenience this may have caused you.

The fix can be found at the downloads page or just click here.


Version 6 Windows 10 Shortcuts Missing

March, 2015

Some Windows 10 users are reporting missing shortcuts after installation of ResCarta Toolkit Version 6.  In cases reported these systems were upgraded from Windows 7 and had Version 5.1.x of the tools with shortcuts.

We are working on the Windows 10 installer to find the problem.  Till then you can download the from our Sourceforge server.  Unzip the file to a temporary location on your Windows 10 machine and then move the directory "ResCarta Tools 6.0.0" to this location on your system "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ResCarta Tools 6.0.0"  The quotes are necessary due to the spaces in the names.

 Download 6.0.1 to remedy this problem when it arrives.

The Recipe

Second mouse click on the Start Icon to open   Command Prompt(Admin)

Then change directory to the location where you unzipped the "ResCarta Tools 6.0.0" menu and paste the following command

move "ResCarta Tools 6.0.0"  "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\"

Your shortcuts should now appear in the ALL APPS menus



Images gone when doing a search (2012-10)

When I browse items I can then open the imageviewer and see them.  But when I do a simple search and open a resulting object the image does NOT display.  I get a red line where the image should be. What's up with that?

This is due to an update to your JAVA jre.


Looks like a problem with the newest JAVA 1.7.0_07 (b11) in the 32bit version only. We have downloaded the 32bit, the 64bit and the Java Development kit (jdk) The 32bit version of (build 1.7.0_07-b11) is missing the JPEG decoder/encoder so when you go to overlay the color highlights on the page the program will fail



You can look in your log file to see if there is something like the

following ++++++++++++++++++++++++++++++++++++++++++++

Can't load standard profile:

ResCarta-Web: Sorting metadata...(Done)

java.lang.IllegalArgumentException: Can't load standard profile:

at java.awt.color.ICC_Profile.getInstance(Unknown Source)

at java.awt.color.ColorSpace.getInstance(Unknown Source)


This code is not missing in  Oracle 64bit JAVA, or Linux or MAC versions. It also is not missing in the Oracle 32bit Windows Java Development Kit version.


The fix would be to  uninstall your Oracle JAVA  1.7.0_07 (b11)  32bit JRE  and replace it with the Oracle  32bit JDK

OR if you are running the Windows 7 64bit operating system.


The Cure would be to first uninstall your ResCarta tools 3.1.0, Uninstall your 32bit java. Use the 64bit IE browser and go to JAVA.COM and let the installer install a new 64bit version of Java then reinstall your ResCarta Tools 3.1.0.